Director of Operations
“I want our clients to feel that they made the best decision for themselves or their loved one by hiring Private Home Care. I want them to feel good about the care and the caregiver in their home,” Mario said.
Mario’s approach to home care developed as he witnessed how other cultures navigated the difficult stages of life and death.
Growing up, he spent a lot of time with his grandparents and great-grandparents as they aged naturally at home. While studying in Barcelona he worked in the home health care sector, learning about the structure of home health care in Spain. Later, he interned with a newly-founded Kenyan non-profit where he established a program focused on helping children affected by HIV/AIDS, working closely with families and elderly grandparents who could no longer care for their children or grandchildren.
These experiences drove Mario to build Private Home Care on the core values of elevating and managing care in a way that provides the best care outcome for its clients. He helped develop PHC’s relationship-based One-to-One Care Model that emphasizes transparency, personalization, and consistency in care.
Mario is passionate about elevating and professionalizing caregiving, and he’s made it a priority at Private Home Care. He’s led the company to pay caregivers more than the industry average and to provide the team with training and professional development. He wants caregivers to feel empowered to provide the best care and be advocates for their clients.
“Our caregivers are making a true difference, and I want them to feel that they are in the best place to do the type of work they love,” Mario said.
Mario enjoys researching and evaluating market data, as well as looking for new technologies and partnerships that will help Private Home Care better serve clients and drive the company forward. He constantly evaluates and develops Private Home Care’s practices and procedures for the best client experience.
He is excited to help expand Private Home Care into new markets while maintaining the same concierge-level service the company was founded on. He’s focused on building new care teams in each new city that understand the community’s culture and can promote PHC’s personalized, relationship-based approach to care. He is also passionate about ensuring branding and marketing clearly convey the company’s culture and that it reflects PHC’s unique model and dedication to its values.
Mario and his wife Pauline live in Chicago and enjoy traveling and connecting with friends. Mario is a soccer fan, enjoys cooking and likes to hike in his free time, with northern Michigan being one of his favorite places to explore.
Get to Know our Featured Caregivers
We hire our Caregivers for their professional experience and skills, but also because they are well rounded, compassionate individuals. They strive to not just provide day-to-day care, but to enrich the lives of our clients. Get to know a few of our Caregivers below.