When launching Private Home Care, she focused on developing a truly different approach to home care to honor her parents and the values they taught her. Together with her son Mario Tucker, they developed a relationship-based One-to-One Care Model that provides care that is personalized, transparent, and consistent.
One of her favorite parts of her work is meeting new clients. She loves getting to know them and hearing their stories and life experiences. It also helps her and the Private Home Care team really understand that person and how they can best serve them.
“The best part is to see my clients happy,” Diana said. “My goal is to have them be comfortable and content at home, or wherever they live,” Diana said. “I love to see that we are contributing to someone’s recovery or well being, and that’s what I love the most about this job.”
Diana grew up in Bulgaria and attended the Bulgarian College of International Tourism and Relations and studied Hospitality Management. She later moved to the U.S. in 1997, where she raised her son Mario. Diana worked in hotel management for over 11 years and learned the value of excellence in customer service.
“What’s most important to me is that regardless of the situation that the client is in, that we provide the best customer service and focus on serving them,” Diana said.
Her years working for companies that focused on uplifting their employees has also influenced how she’s shaped PHC’s company values. She wants all employees to feel valued and appreciated, and focuses on providing opportunities for growth and development. She believes that her devoted team at PHC is its greatest strength.
“They are not only skilled, they are good-hearted people who have chosen to help others, and that’s what I love about them,” Diana said.
Diana also trains the PHC caregiving team to help clients have healthy and active lifestyles. Health and wellness has always been a priority in Diana’s own life, starting with her experience as a young competitive gymnast.
“I teach our staff to promote healthy lifestyles because a healthy diet and staying active can support longevity and contribute to a better quality of life,” Diana said.
Diana also enjoys working together with her son Mario and collaborating for a shared vision for the company.
“We don’t always agree on things, but because we have a great relationship, we can consider each other’s different points of view and make the best decisions for our company,” Diana said.
Diana’s goal has been to grow the company nationwide, and is excited to see PHC opening offices in new cities. She’s focused on growth while maintaining the company’s focus on the client and providing personalized and concierge-level attention and care.
“It’s very important to me that as we grow, we keep that warmth and focus on relationships and not lose the reason why we started this company,” Diana said.
Get to Know our Featured Caregivers
We hire our Caregivers for their professional experience and skills, but also because they are well rounded, compassionate individuals. They strive to not just provide day-to-day care, but to enrich the lives of our clients. Get to know a few of our Caregivers below.