Frequently asked questions

The amount of care needed varies greatly and depends on the unique needs of each client. The best way to determine the amount of care needed is to set up a complimentary home assessment. If nothing else, Private Home Care can be a resource for you.

We test our caregivers if they have been exposed to COVID-19. You can learn more about our COVID policies and procedures here: COVID-19 Safety Procedures Page

Below, you will find links to the website leading to a comprehensive list of testing sites in Illinois, Kansas and Missouri. 

Illinois: https://dph.illinois.gov/testing

Missouri: https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/mobile-testing.php

Kansas: https://kdhe.maps.arcgis.com/apps/webappviewer/index.html?id=08a5e6d50dfc4571b28d9bf8741edb76

Our rates vary depending on the level of care required and the number of hours per day. There is no difference between days and weeks. However, rates are comparable, and in many cases a bit below, major competitors. At the same time, we compensate our Caregivers 25% more per hour than the industry average.

Medicare pays for clinical help prescribed by a doctor and administered by a registered nurse, physical therapist or occupational therapist. Visits are generally limited to less than one hour. One of these three in-home clinicians can supervise or assist a caregiver assigned under Medicare coverage for certain tasks, such as bathing and other personal care. At this time, Medicare does not pay for assistance with activities of daily living like non-prescribed personal care, meal preparation, medication reminders, light housekeeping.

Yes. Private Home Care accepts most long-term care insurance policies.

Yes. Clients in care communities use our services for additional support. Some people are surprised to hear that we have many clients who reside in independent living, assisted living, and even skilled nursing communities. It is becoming increasingly more common for older adults in communities to use home care in order to remain in place, supplement care they are receiving, and to avoid moving to higher levels of care. Services range in duration and are anywhere from short care visits of an hour to around-the-clock care. Learn more about our care facility support services here: Care Facility Support Page

Yes. The reasons clients consider having a Caregiver in a hospital or rehab vary. For certain clients, especially those with Alzheimer’s and other dementias, hospital and rehab stays can be very disorienting. Our one-on-one care can provide much-needed support, familiarity, and comfort.

There is no age requirement to receive services. Although the majority of our clients are older adults, we work with individuals of all ages.

Yes. Caregivers are licensed and insured, so they can provide transportation to clients almost anywhere within a 25 mile radius of the client’s home in either their vehicle or the client’s vehicle. If the Caregiver uses their own vehicle, there is an additional charge of $0.59 per mile. There is no additional charge if the client’s vehicle is used.

Private Home Care provides concierge-level, non-medical, home care services for individuals and aging adults in their homes and in care communities. We provide a variety of services that are tailored to each client including:

  • In-Home Hourly Care
  • Care Facility Support
  • Post Hospitalization
  • End of Life & Hospice Support
  • Alzheimer’s & Dementia
  • Specialized Care

Read more about our services here: Care Services Page

No. We do not have long-term contracts, and there is no long-term commitment. Many of our clients are with us for years, while others are with us for a few days following a surgery, or several months following a fall, etc. We’re there when you need us, for as long as you need us.