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Frequently asked questions

The amount of care needed varies greatly and depends on the unique needs of each client. The best way to determine the amount of care needed is to set up a complimentary home assessment. If nothing else, Private Home Care can be a resource for you.

We test our caregivers if they have been exposed to COVID-19. Below, you will find links to the website leading to a comprehensive list of testing sites in Illinois, Kansas and Missouri.

Illinois: https://dph.illinois.gov/testing

Missouri: https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/mobile-testing.php

Kansas: https://kdhe.maps.arcgis.com/apps/webappviewer/index.html?id=08a5e6d50dfc4571b28d9bf8741edb76

Our rates vary depending on the level of care required and the number of hours per day. There is no difference between days and weeks. However, rates are comparable, and in many cases a bit below, major competitors. At the same time, we compensate our caregivers 25% more per hour than the industry average.

Medicare pays for clinical help prescribed by a doctor and administered by a registered nurse, physical therapist or occupational therapist. Visits are generally limited to less than one hour. One of these three in-home clinician can supervise or assist a caregiver assigned under Medicare coverage for certain tasks, such as bathing and other personal care. At this time, Medicare does not pay for assistance with activities of daily living like non-prescribed personal care, meal preparation, medication reminders, light housekeeping.

Yes. Private Home Care accepts most long term care insurance policies. Our care professionals work with LTC insurance.

Yes. Clients in care communities use our services. Some people are surprised to hear that we have many clients who reside in independent living, assisted living, and even skilled nursing communities. It is becoming increasingly more common for older adults in communities to use home care in order to remain in place, supplement care they are receiving, and to avoid moving to higher levels of care. Services range in duration and are anywhere from short care visits of an hour to around-the-clock care.

Yes. The reasons clients consider having a caregiver in a hospital or rehab vary. For certain clients, especially those with Alzheimer’s and other dementias, hospital and rehab stays can be very disorienting. One-on-one care can provide much needed support and comfort.

There is no age requirement to receive services. Although the majority of our clients are older adults, we work with individuals of all ages.

Yes. Caregivers are licensed and insured, so they can provide transportation to clients almost anywhere within a 25 mile radius of the client’s home in either their vehicle or the clients’. If the caregiver uses their own vehicle, there is an additional charge of $0.59 per mile. There is no additional charge if the client’s vehicle is used.

We provide non-medical in-home care for individuals so they can want to remain safely in a home setting for as long as they choose. Our care is personalized to the unique needs of each client. (PLEASE PLUG LANGUAGE ABOUT ONE-CLIENT ONE CAREGIVER)

No. We do not have long term contracts and there is no long term commitment. Many of our clients are with us for years, while others are with us for a few days following a surgery, several months following a fall etc. We’re there when you need us, for as long as you need us.